Accessibility Statement

Our Commitment

We are actively working to increase the accessibility of our Site and to ensure that it conforms to applicable accessibility standards. Our goal is to make cortesandcorealestate.com usable by the widest possible audience, including individuals who use assistive technologies such as screen readers, keyboard navigation, voice control software, and other adaptive tools.

Accessibility is not a one-time project, it is an ongoing effort. We review and improve our Site's accessibility on a regular basis.

Accessibility Standards

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, published by the World Wide Web Consortium (W3C). WCAG 2.1 Level AA is the widely accepted benchmark for web accessibility and is referenced in federal legal proceedings under the Americans with Disabilities Act (ADA).

WCAG 2.1 is organized around four core principles. An accessible website must be:

• Perceivable: Information and user interface components must be presentable to users in ways they can perceive (e.g., alt text for images, captions for video).
• Operable: All functionality must be accessible via keyboard and not require actions users cannot perform (e.g., keyboard navigation, no time limits).
• Understandable: Content and operation of the interface must be understandable (e.g., clear labels, readable text, predictable navigation).
• Robust: Content must be interpreted reliably by a wide variety of assistive technologies, including current and future user agents.

In addition to federal ADA requirements, Texas businesses are encouraged to follow accessibility guidelines consistent with Section 508 of the Rehabilitation Act as adopted in Texas state policy.

Measures We Take

To support accessibility on cortesandcorealestate.com, we work toward the following:

Text & Content

• Providing descriptive alt text for all meaningful images
• Using clear, plain-language content throughout the Site
• Maintaining sufficient color contrast ratios between text and backgrounds
• Using proper heading hierarchy (H1 → H2 → H3) for logical page structure
• Avoiding reliance on color alone to convey meaning

Navigation & Interaction

• Ensuring all interactive elements (links, buttons, forms) are accessible via keyboard
• Providing visible focus indicators for keyboard users
• Labeling all form fields clearly so screen readers can identify them
• Ensuring the Site is navigable without requiring a mouse

Multimedia

• Providing text alternatives for non-text content where feasible
• Working toward captions and transcripts for video content
• Ensuring any background video (such as the homepage hero video) does not autoplay audio and includes a pause mechanism

Technical

• Using semantic HTML elements to support assistive technology parsing
• Ensuring the Site is responsive and functional across devices and screen sizes
• Testing with screen reader software on an ongoing basis

Known Limitations

While we strive for full WCAG 2.1 AA conformance, we acknowledge that some areas of the Site may not yet fully meet all accessibility standards. We are actively working to address these. Known limitations include:

If you encounter an accessibility barrier not listed above, please let us know using the contact information in Section 8.

Assistive Technology Compatibility

cortesandcorealestate.com is designed to be compatible with the following assistive technologies and environments:

• Screen Readers: NVDA, JAWS, VoiceOver (macOS/iOS), TalkBack (Android)
• Browsers: Current versions of Google Chrome, Mozilla Firefox, Apple Safari, Microsoft Edge
• Keyboard Navigation: Full Tab/Shift+Tab navigation support
• Zoom: The Site is designed to be functional at up to 200% browser zoom without loss of content or functionality
• Voice Control: Compatible with Dragon NaturallySpeaking and similar tools

We recommend using the latest version of your preferred browser and assistive technology for the best experience.

Third-Party Content

Some content and tools embedded on this Site are provided by third parties and may have their own accessibility limitations that are outside our direct control. These include:

• Google Maps: Used for location and neighborhood content. Google provides its own accessibility information at google.com/accessibility.
• Zillow listing embeds and links: Zillow's accessibility policy is available at their website.
• TREC PDF forms: Required regulatory documents hosted by the Texas Real Estate Commission. Accessibility concerns with these documents should be directed to TREC at accessibility@trec.texas.gov.
• Google Analytics / Meta Pixel: Backend tracking scripts with no visible user interface impact.

We work to select third-party tools that prioritize accessibility and encourage our providers to meet WCAG standards.

Texas Legal Requirements

The Americans with Disabilities Act (ADA) requires businesses open to the public, including real estate brokerages, to provide equal access to their services. The U.S. Department of Justice has affirmed that this requirement extends to websites.

Texas real estate brokerages are additionally subject to the Texas Real Estate Commission's (TREC) guidance, which encourages brokerages to maintain accessible websites so that all consumers, including those with disabilities, can access real estate services and information.

We are committed to meeting our obligations under the ADA and applicable Texas law. If you have been unable to access any part of our Site due to a disability, please contact us immediately so we can provide the information or service through an alternate format.

Feedback & Contact

We welcome your feedback on the accessibility of cortesandcorealestate.com. If you experience any barriers, have suggestions for improvement, or need content in an alternate format, please contact us:

• Phone: (469) 962-4109
• Website: cortesandcorealestate.com/#contact

We aim to respond to accessibility feedback within 5 business days and to resolve reported issues within a reasonable timeframe depending on the complexity of the fix required.

Formal Complaints

If you are not satisfied with our response to an accessibility concern, you may file a complaint with the following agencies:

• U.S. Department of Justice (ADA complaints):
  ADA National Network: www.ada.gov | 1-800-514-0301
• Texas Real Estate Commission (TREC):
  www.trec.texas.gov | (512) 936-3000
  Accessibility Coordinator: accessibility@trec.texas.gov
  1700 N. Congress Ave., Suite 400, Austin, TX 78701